 Surgery
hours
|
Ellesmere Medical
Practice
| Monday |
8.30
- 1.00 & 2.00 - 6.00 |
| Tuesday |
8.30
- 1.00 & 2.00 - 6.00 |
| Wednesday |
8.30
- 1.00 & 2.00 - 6.00 |
| Thursday |
8.30
- 1.00 & 2.00 - 6.00 |
| Friday |
8.30
- 1.00 & 2.00 - 6.00 |
| Closed for Lunch 1 -2 pm |
The Millennium Hall, Cockshutt
| Monday |
10.30
- 11.20 |
| Friday |
10.30
- 11.20 |
The Dispensary
| Monday |
8.30 - 6.00 |
| Tuesday |
8.30 - 6.00 |
| Wednesday |
8.30 - 6.00 |
| Thursday |
8.30 - 6.00 |
| Friday |
8.30 - 6.00 |
| Open during lunchtime unlike the rest of the Surgery. |
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 Disabled
patients |
| Access for Disabled Patients is available at the front of the building and specially designed toilet facilities are also available. Access is also available here for patients with prams, pushchairs and buggies. Some doctors have consulting rooms upstairs but a room
is available downstairs for your consultation if required. If you have difficulty climbing the stairs, please inform the receptionist who will arrange for the doctor to see you in a consulting room downstairs. If you require any further specific help, please ask at reception.
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 Ambulances |
| The reception manager is responsible for ambulance booking. If you need an ambulance for your journey to hospital please give the surgery at least 48
hours notice. Patients must fall into the criteria for ambulance transport.
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 Local
chemists |
Rowlands The Chemists
open at the following times:
| Monday |
9.00 - 6.00 |
| Tuesday |
9.00 - 6.00 |
| Wednesday |
9.00 - 6.00 |
| Thursday |
9.00 - 6.00 |
| Friday |
9.00 - 6.00 |
| Saturday |
9.00 -
5.30 |
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 Access
to medical records |
| Patients can normally see their own computer records, with doctor’s approval; in the consulting room as the doctors or nurse use it.
Patients can request access to their own written and computer records if
requested, although these records may not be removed from the practice premises. Assistance is given by the practice manager if access is required to the computer record and in this circumstance a member of staff will stay with you at all times to ensure confidentiality of other patients’ records. If copies or a computer printout are required, a charge
is made for this to cover costs incurred. Access to medical records for people outside the health care team (or who are involved in the patient’s clinical care) is only given with the patient’s express written permission.
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 Complaints
and suggestions |
| We
aim to provide a high quality service and are very
interested in hearing how our systems could be
improved. Furthermore, if you are unhappy with any
aspect of our service or your treatment please contact
the Practice
Manager
who will be happy to listen to your suggestions or
criticisms and initiate any appropriate action.
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 Car
parking |
| Car parking is available in the Comrades Club car park, which is entered from Victoria Street, there are steps down into Trimpley Street – directly opposite to the surgery. There is limited parking space in front of the surgery.
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